MSCI Safety and Wellbeing Actions – COVID-19
MSCI Safety and Wellbeing Actions – COVID-19
Safety and wellbeings into
MSCI is closely monitoring and managing the situation regarding the outbreak of COVID-19 and following the recommended practices and guidelines from the World Health Organization and the local governments of all our 30 offices globally.
Ensuring the health, safety and wellbeing of our employees and clients is our utmost priority and MSCI is undertaking prudent steps to ensure a healthy and productive working environment.
In addition, we have in place well-defined location and business-specific continuity plans and processes which we are following to ensure the continued operation of critical products and services.
If you require any further information regarding COVID-19 and MSCI’s business operations, please do not hesitate to contact your key account manager.
Is there an immediate impact to MSCI’s ability to provide products and services due to COVID-19?
At present, there is no immediate impact to MSCI’s ability to provide products and services to its clients due to the outbreak of COVID-19.
We are closely monitoring the recommended practices and guidelines from the World Health Organization (WHO) and the local governments of all 34 offices to ensure the health, safety and wellbeing of our employees and clients.
How is MSCI ensuring business continuity considering COVID-19?
Each of MSCI’s 34 offices and business lines maintain location and business-specific continuity plans and processes. These are derived from detailed business impact analysis to determine levels of criticality, risks and operational requirements needed to protect critical products and services.
The plans identify response teams, roles and responsibilities, and operational considerations. MSCI is on standby to activate these plans when and if required.
What is MSCI’s crisis management process?
MSCI has a Business Continuity (BC) Program in place which is supported by a dedicated team. As part of the BC Program, MSCI has a formal Crisis Management Structure which comprises of cross function groups drawn from each of our offices and leadership from each of our business lines.
Ongoing coordination and communication is maintained through the plan via phone conference bridges, web sites, e-mail and phone messaging systems. Communication to our clients and the public is maintained through coordination between the Crisis Management Team Leadership and Technical Client Services. Clients will be kept informed throughout a crisis via their account managers or the MSCI Technical Client Services desk.
What plans does MSCI have in place to minimize business disruption?
In connection with MSCI’s business resiliency preparations, we maintain and routinely test a Pandemic Response Plan that would be invoked by our senior management in the event of a significant outbreak impacting any MSCI locations.
Senior management regularly reviews the MSCI Pandemic Plan with the Business Continuity, HR and Corporate Services teams. The most recent update was performed in January 2020.
MSCI conducts business activities in offices around the world, headquartered in New York City. In the event of an issue in any of these facilities, employees may continue their functional responsibilities remotely using our secure VPN or where possible, relocate to an alternate MSCI facility.
What systems does MSCI have in place to ensure data center continuity?
MSCI operates multiple data centers globally which can operate independently of each other to ensure continuity of service for our clients.
All production services include redundant and highly available network components and servers within their architecture, with backup power/UPS and on-site power generators. Production data is backed up locally within the production data center using virtual tape library technology, and production data is replicated to the alternate data center in the pair.
MSCI hosts client applications and services in geographically distinct internet data centers. All data centers are highly secure with 24 x 7 manned/electronic security, video surveillance and biometrics access controls. All data centers have state of the art fire detection and suppression and HVAC power infrastructures. Each data center is served by redundant, scalable internet connections.
Each data center employs redundant UPS systems that receive power from a commercial utility service and are backed up with diesel generators on site. During an extended commercial power outage fuel providers are on standby to provide additional service with contracts that guarantee diesel delivery.
MSCI client-facing hosted services have high availability built into the design and architecture of the applications. All network equipment including firewalls, routers and switches are redundant with automatic failover in the event of a hardware failure. Client-facing applications employ redundant servers within their architecture including the web, application and database tiers. Most critical servers employ automatic failover mechanisms while warm standby servers require manual failover.
How are MSCI employees able to remain productive if their office is closed?
In a scenario leading to employees unable to work from a MSCI office, for example if the decision was made to close an MSCI office, MSCI has the support and infrastructure in place to ensure staff remain productive.
MSCI employees can continue their functional responsibilities remotely using our secure VPN system if required and with 34 offices across the globe, MSCI can transfer operations to other offices should the need arise.
Has MSCI put in place any travel restrictions in reaction to COVID-19?
MSCI has banned all travel to and from any region or locality until further notice. We are continually monitoring recommendations from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Business travel requests and personal travel disclosures are being closely reviewed to ensure the safety of our employees and our clients. MSCI will utilize virtual meetings whenever possible.
What steps are being taken to effectively manage potential pandemic risks?
MSCI has introduced additional measures to mitigate risks to operations and employees from the COVID-19 virus. These include:
- MSCI has banned all travel to and from any region or locality until further notice.
- Any MSCI employees who have recently traveled to or have been in close contact with someone who has recently traveled to “at risk” countries have been instructed to work remotely for at least 14 days prior to returning to MSCI’s offices.
- Regularly monitoring guidance from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other government agencies to ensure our actions are up to date.
- Adopting policies around large group meetings and events, client meetings and in-person interviews.
- We continue to provide surgical grade masks across all offices. We have intensified cleaning and sanitizing activities in our offices.
- Local office managers are ensuring strong education and procedures are in place to ensure good hygiene in our offices.
- Updates and guidance on COVID-19 are being provided to all employees.
- Employees are being reminded to remain vigilant as phishing emails are exploiting concerns about the COVID-19 to deliver malicious content (e.g., by offering fake advice, etc.).
- Expanding work from home and remote access capabilities to support increased use by employees who wish to work from home or other locations.
- We are reviewing continuity arrangements with all our data and service providers to ensure our operations will not be impacted.
- MSCI maintains a Virtual Office Recovery Environment that has been tested with every business function and remains ready for use.
- Senior management regularly reviews the MSCI Pandemic Plan with the Business Continuity, HR and Facilities teams. The most recent update was performed in January.
- MSCI functional teams’ BC Program strategy plans (including remote working and transfer of function) are updated and tested annually.
Our existing Business Continuity Plans will be invoked if it is necessary to hand off operations to staff in other MSCI locations and/or to work remotely.
What risks do COVID-19 pose to MSCI’s supply chain?
MSCI has conducted an analysis of our supply chain and ascertained there is no immediate impact.
MSCI operates multiple data centers globally which can operate independently of each other to ensure continuity of service. Outlined above are MSCI contingency plans regarding data continuity service provision for our clients.
Specifically, regarding third-party data service providers, MSCI is reviewing continuity arrangements with all our data and service providers to ensure our operations will not be impacted.
Is there an impact on MSCI in-person events due to COVID-19?
MSCI has taken the decision to cancel all in-person client events from March 9, 2020 until April 30, 2020.
For an event cancellation:
Due to COVID-19 and the resulting travel restrictions, MSCI has taken the decision to cancel some events. Please review an up to date list of events at: https://www.msci.com/events or contact the Events team at email@example.com. We appreciate your understanding of this decision as the health and well-being of our clients, partners and employees remains our utmost priority.
For an event reschedule:
Due to COVID-19 and the resulting travel restrictions, MSCI has taken the decision to reschedule some events. Please review an up to date list of events at: https://www.msci.com/events or contact the Events team at firstname.lastname@example.org. We hope to announce a new date for this event in due course. We appreciate your understanding of this decision as the health and well-being of our clients, partners and employees remains our utmost priority.