Formal Sustainability & Climate Complaints

While we strive to provide quality products and services, if you have a Complaint regarding our MSCI Sustainability and Climate (S&C) products, please follow the procedure as outlined below.

This document states the Formal Sustainability & Climate Complaint Handling Policy and Procedure (“the Policy”). If a User of MSCI S&C assessment, score or rating, a Rated Entity, or Issuer of a Rated Entity has a formal complaint they wish to make about MSCI S&C assessments, then these policy and procedure apply, and the communication channel as described below must be followed. Formal S&C complaints could include:

  • the way in which the rating methodology in relation to an individual ESG rating has been applied1;
  • the sources of data used for an individual ESG rating, factual errors and mistakes2; and
  • whether an individual ESG rating is representative of the Rated Entity or the Issuer of the Rated Entity.

Requests for information or clarification are not considered complaints.

Formal complaints must be submitted through the web form found here. In case the complaint regards more than one product or assessment, separate web forms must be submitted for each. This process covers Formal S&C Complaints only. For general questions about our MSCI S&C offerings, please contact MSCI Client Service.

Complainants may also use this form to submit a complaint about exceptional circumstances beyond those outlined in our Formal S&C Complaint Handling Policy and Procedure.

1. Please note that we produce proprietary methodologies specific to each of our MSCI products (found here); we reserve the right to modify or update these at any time.

2. MSCI S&C uses public sources of information as stated in each relevant methodology to provide ESG Ratings and Data Products. Only in very limited cases, such as the provision of ESG Provisional Ratings, Carbon Projects Ratings and Second Party Opinions, MSCI S&C uses non-public information which is protected as per confidentiality provisions. MSCI S&C has documentation, including a code and internal policies restricting access to and treatment of non-public information.